Sales Returns

Introduction

Sales Returns allow businesses to reverse completed sales transactions when goods are returned by customers or when a financial correction is required.

Numera supports two types of sales return scenarios:

• Product Return - Inventory + Financial Correction
• Financial Credit Note - Financial Correction Only

The appropriate return process depends on whether inventory should be returned to stock.

Sales Return Process Overview

When goods are physically returned by a customer, the full sales return process includes inventory and accounting updates.

When only a financial correction is needed without inventory changes, use the credit note workflow.

Understanding Sales Returns

A Sales Return is used when:

• Goods are physically returned by a customer
• An incorrect quantity was delivered
• Damaged goods are returned
• A customer receives the wrong product
• A financial correction is required

Numera provides separate workflows for inventory returns and invoice corrections.

Return Goods to Inventory

Create Sales Return from an Outbound Delivery

When goods are physically returned, create the Sales Return from the original Outbound Delivery.

Result

Numera automatically:

• Creates a Sales Return document
• Creates a Credit Note
• Updates inventory quantities
• Reverses the stock movement associated with the original delivery
• Creates the necessary accounting impact

Documents Available

From a Sales Return document users can download:

Financial Correction Only

Create Credit Note from an Outbound Invoice

When inventory should NOT be returned to stock, create a Credit Note directly from the Outbound Invoice.

Typical examples:

• Pricing correction
• Discount adjustment
• Billing error
• Service invoice correction
• Customer goodwill credit

Result

Numera automatically:

• Creates a Credit Note
• Updates accounting balances
• Updates customer receivables

Numera does NOT:

• Create a Sales Return document
• Update inventory
• Reverse stock movements

Choosing the Correct Process

Credit Note Formats

Numera supports two PDF versions of Credit Notes. Users can select the format when generating the PDF.

Detailed Credit Note

Displays all returned or credited items exactly as they were entered in the original transaction.

Features:

• Original item lines
• Original quantities
• Original prices
• Original taxes
• Full transaction detail

Recommended for:

• Customer documentation
• Auditing
• Detailed financial review

Aggregated Credit Note

Displays a simplified credit note using a single summarized line.

Features:

• One credit note line
• Total credited amount
• Simplified presentation

Recommended for:

• Simple customer refunds
• Accounting documentation
• Customers requesting summarized documents

Inventory Impact

Sales Returns automatically return stock to inventory. The following diagram illustrates the inventory flow.

Accounting Impact

Sales Return

Creates:

• Credit Note
• Revenue reversal
• Tax adjustment
• Inventory adjustment

Credit Note

Creates:

• Credit Note
• Revenue reversal
• Tax adjustment

No inventory transactions are created.

Best Practices

Process Summary

Use this decision flow to determine the correct return process:

Related Documentation